Find answers to frequently asked questions here

YOUR INRUCA ACCOUNT

Due to the current situation, shipping methods may vary. When processing your order, you will be provided with the options available for your purchase.

SHIPPING METHODS AND PRICING

Shipping destinations:

• We ship worldwide to over 150 countries. 

Shipping times:

• US and Canada orders take 3-5 business days for delivery.
• International orders take 4-7 business days for delivery.
• Shipping time might vary depending on location, shipment method and other factors.

expected delivery times to top countries

Shipping cost:

• Orders over $100 will have free shipping.
• Orders under $100 will be charged a shipping fee depending upon your chosen delivery method and country. The full price will be displayed at checkout.  

ORDER STATUS

You’ll receive order status updates via email.

You can also access this information in the “My Account” section.  If you aren’t registered, click on the “Order Information” link in your confirmation email to track it.

RETURN & EXCHANGE POLICY

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon delivery - we offer a 100% refund. 

• Timing: we have a 30-days Return & Exchange Policy since the day item was received.

• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

• For returns, please email hi@inruca.com">hi@inruca.com with the subject 'Returns' and include your order number, name and the reason for the return.

• We will provide you with instructions on where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

• Please note that customers are responsible for shipping costs of returned items.

• When the returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

• If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly after.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

International taxes might be applied depending on your country's taxes policy. 

We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

LIFETIME WARRANTY
 

When you spend your hard-earned money on our products, you can do so knowing it will remain fully-functional and defect-free. You can also rest assured that we will do everything in our power to keep your product in use and out of a landfill.

We’re dedicated to making some of the most durable products on the planet. But sometimes the unexpected happens. So if there’s an issue with your INRUCA product, we provide the below warranty.

Our Lifetime Warranty covers:

·  Manufacturing defects

·  Failures or breakages that render part or all of your product to become non-functional

Our Lifetime Warranty does not cover:

·  Cosmetic blemishes, scratches, stains, or wear & tear

·  Failures or breakages due to misuse, neglect, or intentional damage

·  Any electronic components 

To submit a warranty claim, scroll all the way down. Or read on to learn more.

THE GUARANTEE

If any part of your INRUCA product becomes non-functioning or defective, we will repair or replace it with a fully functioning item. If something breaks due to manufacturer defect or during normal use, don’t worry one bit. We’re behind you all the way.

LIMITATIONS

Items listed in our accessories category are guaranteed against defects, but are excluded from our standard lifetime warranty...see the footnote above. Also, as described above, our warranty does not cover cosmetic wear, scratches, blemishes, stains, etc. It is the nature of our gear to develop bits of character over time. Our warranty primarily covers defects or failures that affect the core functionality of our products.

LIABILITY RELEASE

We have designed and built our products to work well with nearly all devices and accessories, and we believe our gear is very safe to use. 

INRUCA is not liable for damage equipment, clothing or anything in your surrounding environment as a result of using them. 

INRUCA is also not liable for bodily injury to yourself or others as a result of using our products.

WARRANTY CLAIMS

Got something that is broken and needs repair or replacement? Just click the button below to initiate your warranty claim.

WHAT IS AN INRUCA BRAND AMBASSADOR?

Simply put, these awesome people help us spread the INRUCA movement, showing their love for the brand while earning free goodness and cash along the way! Our Ambassadors are outgoing individuals who are active in their communities and motivated to make the world a better place.    

WHAT DO YOU GET WHEN YOU BECOME A BRAND AMBASSADOR?

By becoming an Ambassador, you’ll get access to free stuff and cool perks, plus an exclusive referral code that your friends, family, and followers can use to shop INRUCA.com at 15% off. And did we mention we’ll give you 10% commission on each sale you make?

WHO CAN BECOME A BRAND AMBASSADOR?

To be an INRUCA Brand Ambassador, you must be active on Instagram and be over the age of 18. We’re currently accepting applications from US, Canada, Europe & Australia residents! 

HOW DO I GET PAID FOR MY SALES?

To make Ambassador payments as easy as possible, we pay Ambassador commissions via PayPal, a free service that’s super quick and easy to sign up for. To apply as an Ambassador, you are required to have Paypal to signup. To get started, head to paypal.com to create your free account.

IS PLACING ORDER WITH INRUCA.COM SECURE?  

Yes. The security of the information that customers entrust Inruca.com with is one of our top priorities. At Inruca.com, we invest a large amount of resources and use the most recent technologies available to ensure your data is processed in secure environments. Our e-commerce platform boasts multiple best practices certifications for information security management, and also complies with the Payment Card Industry Data Security Standards which verify that we follow the most rigorous industry recommendations and standards in order to offer you a shopping experience within a private, trusted and secure environment.

HOW DO I BUY A PRODUCT FROM YOUR WEBSITE? 

You can purchase all of our products directly on our website. Go to the product of your choice and select the size and colour. Once you have selected the size and colour tap the Add to cart button. If you want to add more products to your cart click on Continue Shopping or you can click on proceed to checkout. Next, you will need to enter your shipping and contact information. If you have a discount code or a gift card from us, please enter it in the box on the right-hand side and click apply. Proceed to Continue to Payment and choose a payment method to complete your order. You are all set!!! You will receive an order confirmation email with the order details. If you still have any questions chat with us, drop us a message and our support team is always happy to guide you at any step!

WHERE DO I ENTER PROMO CODE WHILE PLACING ORDER? 

You can enter the promo code on the checkout page while placing the order. Only one promotional code can be used per order.

I NEED TO ADD MORE ITEMS TO MY ORDER 

Unfortunately, we are unable to combine multiple orders or add additional items to an order once it has been placed. You may place a different order for the additional items.

I WISH TO CHANGE MY ADDRESS ON THE ORDER 

We are able to change your address if our warehouse has not processed your order. Please email us on hi@inruca.com with the updated address and our team will update it for you. Please note this is done on best effort basis and is not guaranteed. We request that you enter the correct address at the time of placing the order.